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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Colored Lines and Streaks When Copying and Printing
NOTE: If the Drum Cartridge is being replaced due to an "End of life" message, skip to step 1 of the To replace the Drum Cartridge section. Pull down on the release handle to unlock the Drum Cartridge lock and access the four drum cartridges. Hold the Drum Cartridge shield and push the cartridge into the machine using the light orange tab. more...
- Paper Jam in Trays 1, 2, 3, and 4
Paper Jam in Trays 1, 2, 3, and 4 . Remove the Paper Jam in Paper Trays 1, 2, 3, and 4 . Solution=ref(ClearTrayObstructions_44961) . more...
- A Fault has Occurred. Turn Machine OFF Then ON. If Problem Persists, Call for Service Message
Power OFF the Printer, Wait 45 Seconds, Then Power ON . CAUTION: If the machine is powered OFF / powered ON, all information that is stored in the machine's memory may be erased. NOTE: Before the machine is powered ON again make sure the Touch Screen is blank. more...
- Damaged, Curled, Creased or Wrinkled Paper When Copying and Printing
Plain paper, recycled paper and bond paper of 64 to 105 g/m² can be loaded in Paper Trays 1 to 4. The machine automatically detects the size and orientation of loaded paper. When loading recycled paper or plain paper in trays, change the paper type setting. more...
- A Fault has Occurred, Please Call the System Administrator Message is Displayed and the Copy Icon on the Touch Screen is Grayed Out
A Fault has Occurred, Please Call the System Administrator Message is Displayed and the Copy Icon on the Touch Screen is Grayed Out . This Problem Requires Additional Assistance. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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